A Day in the Life of a Gallery Leather Customer Service Representative
Our talented team of Customer Service Representatives are here to assist our customers with anything they might need. From providing tracking information on an order to answering chats about our website, our team is always ready to help. We hope you enjoy reading this blog and learning more about the friendly people you talk to when you call or chat with us.
When the Customer Service team arrives at 8:00 am, they get right to work by responding to any emails that came in the night before, any voicemails that were left after hours, and following up with any outstanding customer needs.
Throughout the day, the team is always there for you if any questions come up throughout your ordering process. They go above and beyond to ensure the satisfaction of our customers and resolve any questions that may arise.
Not Just A Friendly Voice
Meet the people you interact with when you call us at 877-811-7901 or use our online chat feature.
David Faris – Customer Service
David joined our team in 2023 but before his time here, he spent 24 years as a linguist in Chad, Africa. While in Maine, David has worked as a front desk clerk at the Bar Harbor Inn and as Activities Director at Seaport Village.
Favorite Product:
Family Planner or Desk Daily Planner
Favorite Leather Color:
Caribbean Sea Glass
Favorite Hobby:
“I do a lot of camping throughout the year. However, I am so fascinated with Medieval English that I was able to translate and publish Wycliffe’s New Testament into Modern English. And now, I am working on Proverbs.”
What do you like most about your job?
“Family businesses are great! We improve our products and website ‘on a dime.’ And the owner works with us wrapping packages and filling orders, wherever most needed. These are great things. However, the best thing about working at Gallery Leather is the family atmosphere. I will never forget how my co-workers have helped me with challenging situations – that’s the kind of people I work with.”
Jody Colson – Customer Service
Jody joined our team in 2023 but has been doing customer service for most of her life. She grew up in her family’s convenience store and eventually ran the business for a few years. Jody believes that if she can make a person’s day even a little bit better, it’s a good day!
Favorite Product:
Gallery Photo Album
Favorite Leather Color:
Acadia Malibu
Favorite Hobby:
Scrapbooking
What do you like most about your job?
“Interacting with customers, especially when they are ordering special gifts and memorable items.”
Prescilla Harper – Customer Service/Corporate Sales
Prescilla joined our team in 2019 but is no stranger to Gallery Leather. She originally started in 1993 and worked with the company for 10 years before leaving to raise her 2 boys Gary & Cody. She returned when life slowed down and has been back with us since 2019.
Favorite Product:
Large Journal
Favorite Leather Color:
Freeport Mocha
Favorite Hobby:
Reading and going to the movies with her kids.
What do you like most about your job?
“I really enjoy interacting with people. My job allows me to do that, and help people create quality items that have their logos on them so it’s something new every day.”
I want to thank our Customer Service team for everything they do! We wouldn’t be the same without them.
– Keegan Plourde
Gallery Leather Marketing Team